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RETURNS AND REFUNDS
Funlixar
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Last updated: 18 August 2026
THE SHORT VERSION
You have fourteen days after your order arrives to tell us you want to return
it, and another fourteen days to send it back. Items must be unused and in their
original packaging. Once your return reaches us and has been checked, you get
your money back within fourteen days.
YOUR RIGHT OF WITHDRAWAL
As a consumer you may withdraw from your purchase within fourteen days of
receiving your order, without giving a reason. This is your legal right under
European consumer law and nothing on this page limits it.
The fourteen days start on the day you or someone you nominated received the
order. If your order arrived in several parcels, the period starts when the last
parcel arrived.
HOW TO RETURN SOMETHING
1. Email info@funlixar.com within fourteen days of delivery. Include your
order number and which items you want to return.
2. We reply with the return address and instructions. Please wait for this
message, because our parcels come from more than one warehouse and the
right address depends on your order.
3. Pack the items well, ideally in the box they arrived in, and send them back
within fourteen days of telling us.
4. Keep your proof of postage until your refund has come through.
Returns that arrive without any notice from you are harder to trace and take
longer to refund, so please do send that first email.
CONDITION OF RETURNED ITEMS
Items must come back complete, unused and in their original packaging, in a
condition that still allows them to be sold.
You may unpack an item and inspect it the way you would in a shop. You may not
use it. Candles that have been burned, items that have been assembled, printed
or written on, and decoration that has already been used at an event cannot be
returned. If an item comes back with more than inspection wear, we may reduce
your refund to reflect the loss in value.
WHAT CANNOT BE RETURNED
Items made to your specification or clearly personalised, such as signage or
decoration printed with names or dates, are excluded from the right of
withdrawal. This is a standard exception under European consumer law, since we
cannot sell those items to anyone else.
Sale items can be returned in the same way as anything else.
RETURN COSTS
The cost of sending an item back is yours, unless the item was damaged, faulty
or not what you ordered. In those cases we cover the return costs and arrange a
label for you.
YOUR REFUND
Once your return has arrived and been checked, we refund you within fourteen
days, using the same payment method you used to pay. Refunds usually appear on
your account within a few working days of us processing them, depending on your
bank.
We refund the price of the returned items plus the standard delivery cost of the
original order. If you chose insured express shipping, we refund the amount of
our standard option, which is free shipping, so the express fee stays with us.
If you return only part of your order, the delivery cost is not refunded.
DAMAGED, FAULTY OR INCORRECT ITEMS
If something arrives broken, incomplete or different from what you ordered,
email info@funlixar.com with your order number and a photo of the item and the
packaging. We will send a replacement or refund you, and we pay the return
costs. Please keep the packaging until the matter is settled.
Your legal right to a product that matches its description and works properly is
not affected by anything on this page.
EXCHANGES
We do not run a separate exchange process. If you want a different colour or
size, return the item as described above and place a new order. That way you do
not have to wait for your return to arrive before the new item is on its way.
CANCELLING BEFORE DISPATCH
Changed your mind before your parcel has left the warehouse? Email us as quickly
as you can. If your order has not been packed yet, we can cancel or change it
and you get a full refund without any return shipping.
QUESTIONS
Email: info@funlixar.com
Phone: +31 6 57810151