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SHIPPING POLICY
Funlixar
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Last updated: 18 August 2026
WHERE WE SHIP
We deliver to addresses in the Netherlands only. Orders are dispatched from our
warehouses in Germany and France, so your parcel crosses a border on its way to
you. There are no customs charges or import fees within the European Union.
We cannot deliver to addresses outside the Netherlands, and we are not able to
ship to poste restante addresses.
SHIPPING OPTIONS AND COSTS
Free shipping
Delivery within 4 to 5 business days
Free on every order, with no minimum spend
Insured express shipping
Delivery within 2 to 3 business days
4.95 euro per order, insured against loss and damage in transit
You choose your option at checkout, where the cost is shown before you confirm
and pay.
PROCESSING AND DISPATCH
Orders placed on a business day before the daily cut off are usually prepared
the same day or the next. Orders placed during the weekend or on a public
holiday go out on the next business day.
Delivery times start counting from dispatch and are given in business days, so
weekends and public holidays do not count. Around busy periods such as wedding
season, the run up to the holidays and sale weekends, packing can take a day
longer than usual.
Delivery times are careful estimates based on what our carriers achieve, not
guarantees. Weather, strikes and pressure on the postal network can delay a
parcel beyond our control.
TRACK AND TRACE
You receive an order confirmation by email as soon as your order comes through,
and a second message with a track and trace link once your parcel has left the
warehouse. If the confirmation does not arrive, please check your spam folder
before contacting us.
DELIVERY, MISSED PARCELS AND WRONG ADDRESSES
Our carriers deliver to the door. If nobody is home, the parcel is usually left
with a neighbour or taken to a pick up point, and the carrier leaves a note or
sends you a message.
Please check your address carefully at checkout. If a parcel comes back to us
because the address was incomplete or incorrect, we will contact you and can
send it again once the correct details are confirmed. We may charge the cost of
the second shipment in that case.
DELAYED OR LOST PARCELS
If your tracking has not moved for several days, or your parcel has not arrived
within a reasonable time after the estimated delivery window, email
info@funlixar.com with your order number. We will start a trace with the carrier
and keep you posted.
Parcels sent with insured express shipping are covered against loss and damage
in transit. If the parcel is lost, we send a replacement or refund you.
DAMAGED ON ARRIVAL
Decoration is fragile and now and then something breaks on the way. If your
parcel arrives damaged, send us a photo of the item and of the outer packaging
within a reasonable time and we will arrange a replacement or a refund. Please
keep the packaging until the matter is settled, since the carrier sometimes asks
to see it.
SPLIT DELIVERIES
If part of your order is in one warehouse and part in another, we may send your
items in two parcels that arrive on different days. You never pay extra for
this, and both parcels are tracked separately.
QUESTIONS
Email: info@funlixar.com
Phone: +31 6 57810151